It’s doubtful that anyone would set out to build ML models that don’t meet their users’ needs, are biased, or inaccurate. Instead, teams likely find themselves here due to a…
UI & UX
A UX Perspective on the PlayStation Store
The latest version of the PlayStation store was released last year, but thus far reviews have been very mixed. Some users have become so frustrated with the new UI that…
What will UX be like in 2021?
As we close out 2020, let's reflect on the past year and look ahead to what’s likely in store for the UX industry next year. Despite a pandemic and other…
A Look into Predictive Eye Tracking Tools
When you think of eye tracking you probably envision a clunky piece of hardware and the need to spend hours in a research lab with participants. Predictive eye tracking is…
The Era of UI Unification
Back in the early days of the Web, a lot of UI decisions were made on the fly, often having completely different sources of inspiration. There were few boundaries set:…
Quarantine UX: The “New Normal”
The digital revolution has been brewing for years, but the pandemic has hastened the change. According to Microsoft CEO Satya Nadella, “We’ve seen two years’ worth of digital transformation in…
UX Researchers Can Become Leaders in a Designer’s World
While UX has seen an increase in the level of leadership over the years, those taking the reins of the teams have largely come up the ranks from visual or…
The Conversational Experience Playbook Part 1: Research And Define
The Conversational Design Playbook: This article is the first part of a 3-part series that outlines an end-to-end framework for delivering great conversational experiences. This playbook will help designers to…
Embracing My Past as an Architect Has Made Me a Better Designer
For the early part of my career, I was an architect and urban designer. I spent years studying and practicing architecture across the United States, Europe, and Asia. To me,…